RETURN AND REFUND POLICY
You may return most new, unopened items within 30 days of delivery for a full refund. We\’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the \’Complete Orders\’ link under the My Account menu and click the Return Item(s) button. We\’ll notify you via e-mail of your refund once we\’ve received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Energy Ro Air reserves the right to use third party carriers at its sole discretion and without notice to the customer.
All the taxes & duties applicable inside Romania (exporting country) with respect to your Purchase Order documents are to the Seller’s account and all the taxes & duties applicable within your country (importing country) are to the Buyer’s account, unless otherwise specified.
The Seller shall provide necessary documents and certificates that may be required by the Buyer for complying with the requirements under applicable laws of importing country.
Within Romania: All the Goods covered under any Purchase Order for the delivery required within Romania, shall be delivered within 15 days at your designated address within Romania at free of cost.
Outside Romania: All the Goods covered under any Purchase Order for the delivery required outside Romania, shall be delivered within 30- 45 days at any sea port designated by you. Cost of the product mentioned on website are FOB at Romania sea or airport basis. Any further transportation and transit insurance cost are not included and it will be on Buyer’s account.