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FAQs

How long will delivery take?

Please allow 1 business day for your order to be processed. Typically, once it is processed, both UK or Romania delivery will take 1-2 working days. While we do our best to estimate the most accurate delivery time, once your order has been shipped please refer to the tracking information within your confirmation email for more up-to-date delivery information . Due to the global situation of Covid-19, some deliveries may take longer than the usual times shown above. The health, safety and wellbeing of our colleagues is our utmost priority and we have put in place measures, including a social distancing plan to protect individuals working in the fulfilment centers, which may slow processing. Energy RoAir is not responsible for carrier delivery delays.

Can I cancel my purchase?​

Yes, your order can be canceled within 24 hours from confirmation and you will get a full refund of the order.

How can I contact?​

You can find us on email at [email protected] Our customer service hours are 9:30am to 6:30pm, Monday to Friday, and we will try our best to reply to you within 24 hours during these times. During bank holidays this may be longer.
You can also find us on Facebook and Instagram.

Is there an Energy RoAir reseller in my area?

For now, our pure air can only be bought online via Amazon in UK, and via Emag in Romania. We are working on expanding in other European countries shortly, so we will update once this is possible.

Still Have Questions?